Privacy Policy

Lion Heart Foundation
Website: https://lhfofficial.com

1. About this policy

Lion Heart Foundation respects the privacy and dignity of donors, beneficiaries, volunteers, partners and website visitors.

This policy explains how [insert full registered legal name] collects, uses, shares and protects personal information in connection with our website and charitable activities.

Registered address: Hydary Chowk, Geeta Nagar Phase-1 Mira Road
Privacy contact: contact@lhfofficial.com

2. Information we collect

Depending on how you interact with us, we may collect:

• Contact information: Your name, email address, telephone number and postal address.

• Donation information: Donation amount, date, transaction reference, payment status and information needed for receipts or legally required reporting.

• Volunteer and partner information: Relevant experience, availability, organisation details and information supplied in applications.

• Assistance information: Details reasonably necessary to assess and coordinate clothing assistance, educational support or medical transport.

• Communications: Enquiries, feedback and correspondence.

• Technical information: IP address, browser and device information, access logs and website interactions, where collected by our website systems.

• Photographs or testimonials: Materials you provide or authorise us to collect and use.

We will request identity, tax or health information only where necessary for a stated purpose or legal requirement. Please do not send unnecessary sensitive information.

Payment processing: [Insert payment provider and explain which payment information the Foundation receives or stores. Confirm whether full card details are handled exclusively by the provider.]

3. How we collect information

We collect information when you contact us, submit a form, donate, volunteer, request assistance, attend an activity or otherwise communicate with us.

Where appropriate, information may also be provided by an authorised parent, guardian, referring organisation or service partner. We will take reasonable steps to ensure such sharing is appropriate.

Technical information may be collected through website logs, cookies or similar technologies as described below.

4. How we use information

We use personal information, as relevant, to:

• Respond to enquiries and requests.

• Process donations and issue acknowledgements or receipts.

• Assess eligibility and coordinate charitable assistance.

• Manage volunteers, events and partnerships.

• Maintain financial, operational and legally required records.

• Protect our website and prevent fraud or misuse.

• Improve our services using aggregated or de-identified information where practical.

• Send optional newsletters, fundraising appeals or activity updates where you have chosen to receive them.

We will explain any materially different purpose and obtain additional consent where required.

5. Consent and communication preferences

Where consent is required, we will seek it through an appropriate notice and affirmative choice. Simply browsing our website does not constitute consent to every use of personal information.

You may withdraw consent or stop optional communications by contacting contact@lhfofficial.com or using an available unsubscribe option.

Withdrawal does not affect lawful processing already undertaken. We may retain information required by law and send necessary transactional messages, such as donation receipts or responses to your requests.

6. When we share information

We may share relevant information with:

• Payment providers and banks to process transactions.

• Hosting, IT, email and other service providers supporting our operations.

• Authorised staff, volunteers and programme partners who need it to provide assistance.

• Professional advisers, auditors and authorities where necessary for legal obligations or legitimate legal proceedings.

We will limit sharing to information reasonably needed for the purpose and require appropriate confidentiality and security arrangements where applicable.

We do not sell or rent personal information.

Donor names, donation amounts, photographs and testimonials will not be published without appropriate permission, unless disclosure is required by law.

7. Children’s and beneficiaries’ information

Our programmes may support children, but donation and volunteer arrangements should be made by adults or with appropriate adult supervision.

Where we process children’s information, we will obtain parent or lawful guardian authorisation where required and limit collection to what is necessary. We will not make publicity consent a condition of receiving charitable assistance.

Identifiable photographs, stories or testimonials of children and beneficiaries require appropriate permission and safeguarding review. We will avoid publishing details that could compromise their dignity, privacy or safety.

If you believe a child has submitted information without the necessary authorisation, please contact us.

8. Cookies and analytics

Our website may use essential cookies or similar technologies to support its operation and security. If optional analytics, embedded content or advertising technologies are used, we will describe them and provide consent choices where required.

You can manage cookies through available website controls and your browser settings. Blocking essential cookies may affect some functions.

9. Data retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including applicable accounting, donation reporting, legal and safeguarding obligations.

Retention periods vary by record type. We will delete or securely de-identify information when it is no longer needed, unless continued retention is legally required.

 

10. Security

We use reasonable technical and organisational measures appropriate to the information we handle, including access restrictions and secure handling procedures.

No online system can guarantee absolute security. Where a personal data breach occurs, we will take appropriate action and notify affected individuals and authorities where required by applicable law.

Please do not send passwords, OTPs or full payment-card details by email.

11. Processing outside India

If personal information is processed outside India, we will comply with applicable Indian restrictions and use appropriate contractual and security arrangements.

12. Your requests and choices

You may contact us to request access to information we hold about you, correction of inaccurate information, deletion where appropriate, withdrawal of consent or resolution of a privacy complaint.

We will handle requests in accordance with applicable law, including any rights and procedures in force at the time. We may need to verify your identity and may retain records where legally required. If we cannot fulfil a request, we will explain why.

13. External links

External websites and services linked from our website have their own privacy practices. Please review their policies before providing information to them.

14. Changes to this policy

We may update this policy to reflect changes in our operations or applicable requirements. The revised policy will show a new effective date. Where required, we will provide additional notice or obtain fresh consent.

15. Privacy questions and grievances

For privacy questions, requests or complaints, contact:

Privacy/Grievance Contact: [Insert responsible person’s name or designation]
Organisation: Lion Heart Foundation
Email: contact@lhfofficial.com
Postal address: Hydary Chowk, Geeta Nagar Phase-1 Mira RoadMaharashtra, India

We will acknowledge and address complaints within the periods required by applicable law.